Terms and Conditions for Man And Van Highbury

These Terms and Conditions set out the basis on which Man and Van Highbury provides removal, transport, carrying, loading, unloading, and related support services to customers in the UK. By making a booking, the customer agrees to these terms in full. They are designed to clarify the responsibilities of both parties, reduce misunderstandings, and ensure that each man and van service is carried out safely, lawfully, and efficiently. These terms apply to domestic and commercial work unless we agree otherwise in writing.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider trading as Man And Van Highbury, and “you” or “your” means the customer, client, or person making the booking. A “booking” means any confirmed arrangement for the provision of transport or moving services, whether made by telephone, email, online form, or any other agreed method. A “quote” is an estimate only unless expressly stated to be fixed, and it may depend on accurate information being provided by you.

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking unless we notify you otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right under these terms shall be taken as a waiver of that right.

Booking Process

All bookings for Man And Van Highbury services are subject to availability and acceptance by us. A request for a quote or provisional date does not create a binding contract. A booking becomes confirmed only when we have accepted your request, agreed the scope of work, and received any required deposit or written confirmation. We may refuse a booking at our discretion, including where the job appears unsafe, unlawful, impractical, or outside our service scope.

When making a booking, you must provide accurate and complete information, including the collection and delivery addresses, access conditions, parking restrictions, floor levels, item descriptions, approximate weights or sizes, and any special handling requirements. You must also inform us of fragile items, restricted items, waste disposal needs, or circumstances that may affect timing or safety. If information provided is incomplete or incorrect, we may revise the price, amend the vehicle size, alter the team required, or cancel the booking where necessary.

The customer is responsible for ensuring that the service can be carried out within reasonable access conditions. This includes arranging access permissions, lift availability, parking, and any permits required at the collection or delivery point. Delays caused by missing access, poor parking, incorrect addresses, or failure to prepare items may result in waiting charges or rescheduling fees. For a man and van booking, time is often allocated on the assumption that access will be straightforward and the property will be ready for loading.

Payments and Pricing

Prices may be quoted on an hourly, fixed, or job-based basis depending on the nature of the work. Unless stated otherwise, all prices are exclusive of any applicable taxes, congestion charges, tolls, parking charges, disposal fees, and additional labour requested during the job. We reserve the right to change the quoted price if the job changes materially, if the information supplied was inaccurate, or if unforeseen factors increase the time, labour, or resources required. Any revised charge will be communicated as soon as reasonably practicable.

Payment terms will be confirmed at the time of booking or in the quotation. We may require a deposit to secure the booking, and in some cases full payment may be requested in advance. Unless agreed otherwise, payment must be made immediately on completion of the service. Accepted payment methods may include bank transfer, card payment, or other methods we specify. Late payment may result in additional administration charges and recovery costs to the extent permitted by law.

If the work involves a man and van removal service or similar transport task, any waiting time, additional stops, stair carry, long carry, or extra manpower requested by you or caused by circumstances beyond our control may be charged at the applicable rate. We may also charge for re-delivery, aborted collection, or return journeys where the service cannot be completed due to your actions or omissions. Any estimate of duration is given in good faith but is not guaranteed unless expressly stated in writing.

Cancellations, Delays, and Amendments

You may request to cancel or amend a booking, but cancellation charges may apply depending on the notice period and the arrangements already made. If you cancel with sufficient notice, a full or partial refund may be offered at our discretion, less any unrecoverable costs, administrative time, or third-party charges already incurred. If cancellation occurs close to the scheduled time or after our team has been dispatched, we may charge the full or a substantial portion of the agreed fee.

We may cancel, suspend, or reschedule a booking where safety, legality, weather conditions, vehicle failure, staff illness, road closures, or other events outside our reasonable control make performance impractical or impossible. In such circumstances, we will seek to offer an alternative date or reasonable rearrangement. We shall not be liable for losses caused by delay, cancellation, or non-performance where the cause is outside our control, provided we have acted reasonably and promptly.

If you are not ready at the agreed time, or if access is blocked, we may impose waiting charges, short-notice rescheduling fees, or cancellation charges where the job cannot proceed. For a man and van service, punctuality depends on both traffic conditions and your readiness. If the delay is significant, we may treat the booking as cancelled by you. Repeated amendments may also affect pricing and availability.

Liability and Customer Responsibilities

We will take reasonable care when handling your goods, but our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, ordinary wear and tear, structural weakness, hidden defects, or damage caused by inadequate packaging, unstable stacking, or items not suitable for transport. Where you or your representative assists with loading or unloading, you do so at your own risk unless otherwise agreed.

You must ensure that all items handed to us are lawful to transport, properly packed, and clearly identified where necessary. You are responsible for removing batteries, fuel, gas canisters, sharp objects, or other hazardous components unless we have agreed to handle them and this is lawful. We are not liable for loss or damage to prohibited, dangerous, perishable, or improperly declared items. It is your duty to back up any electronic data and remove personal data from devices before transfer.

To the fullest extent permitted by law, we do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited. Subject to that, our total liability for direct loss or damage arising out of a booking shall normally be limited to the amount paid or payable for the relevant service, unless a different cap is stated in writing. We shall not be liable for indirect loss, loss of profit, loss of opportunity, or consequential damage.

Waste Regulations and Disposal

Where our man and van service includes removal of waste, rubbish, or unwanted items, you confirm that you are the lawful owner of the items or are otherwise authorised to dispose of them. You must tell us in advance if any waste includes electricals, paint, chemicals, aerosols, oils, mattresses, fridges, tyres, plasterboard, or other regulated materials. We may refuse items that require specialist handling, licensing, or a separate disposal route.

Waste services will be carried out in compliance with applicable UK waste law, including the duty of care relating to the transfer, transport, and disposal of controlled waste. We may require you to separate recyclable materials or provide accurate descriptions of the waste. If a waste transfer note or similar record is required, you agree to supply the information necessary for compliance. We will not knowingly transport illegally dumped waste or waste that has not been properly described.

It is your responsibility to ensure that the waste presented for collection does not contain prohibited or dangerous items unless we have expressly agreed and are lawfully able to handle them. If undisclosed hazardous or restricted waste is discovered, we may refuse collection, suspend the booking, or charge for additional compliance steps. You agree to indemnify us against losses, penalties, claims, or enforcement action arising from inaccurate descriptions, unlawful disposal instructions, or breach of waste regulations by you or your representatives.

Property, Parking, and Site Conditions

You must ensure that the relevant property, premises, or site is safe for our team to access and work in. This includes securing pets, protecting floors and walls where necessary, and notifying us of any access issues such as narrow stairs, restricted entryways, low ceilings, or fragile surfaces. If special equipment or additional labour is required due to site conditions, extra charges may apply.

You are responsible for obtaining any permissions required from landlords, building management, neighbours, local authorities, or other third parties. If parking is unavailable, unsuitable, or likely to lead to penalties, you must arrange suitable alternatives where possible. Any parking fines, penalties, or charges arising because you failed to secure appropriate access or parking may be passed on to you unless caused solely by our negligence.

We may refuse to move items that are unsafe to lift, likely to damage property, or likely to breach health and safety requirements. Our team may stop work if conditions become unsafe, if items are misdescribed, or if the task exceeds the scope originally agreed. In such cases, the booking may be charged based on time worked and expenses incurred.

Insurance and Claims

We may hold appropriate insurance cover for the services we provide, but this does not replace your duty to pack and declare items properly. Where a claim is permitted, you must notify us as soon as reasonably possible and in any event within a reasonable time after the event. Claims for damage must be supported by evidence such as photographs, receipts, or item descriptions. We may request inspection of the relevant item or packaging before any decision is made.

Any claim for missing or damaged goods will be assessed in light of these Terms and Conditions, the nature of the item, the condition of packaging, the loading arrangements, and the information supplied before the service. We are not responsible for items of exceptional value unless this was specifically disclosed and agreed in writing in advance. We recommend that you arrange your own insurance where appropriate, especially for high-value, fragile, or sentimental items.

If a third party is involved in loading, unloading, storage, or disposal, we are not responsible for their acts or omissions unless we have expressly accepted responsibility in writing. Any claim relating to third-party conduct must be directed to the relevant provider where appropriate. Nothing in these terms limits your statutory rights as a consumer where applicable.

General Provisions

All intellectual property, service descriptions, and booking documents remain our property unless otherwise agreed. You may not assign or transfer the booking without our consent. We may assign or subcontract parts of the work to suitably qualified persons, provided we remain responsible for the overall service to the extent required by law and by the agreement made with you.

These Terms and Conditions constitute the entire agreement between the parties in relation to the service, subject to any written variation agreed by both parties. No person other than the customer and us shall have any rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise. A failure to enforce any part of these terms immediately shall not prevent later enforcement.

If any dispute arises, we encourage the parties to seek a practical resolution in good faith before starting formal proceedings. Nothing in this section prevents either party from seeking urgent court relief where necessary. Any notices or communications in relation to a booking may be made by the contact details provided at the time of booking, though no contact information is set out in this document.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where applicable law gives the customer the right to bring proceedings elsewhere.

This legal framework applies to every man and van Highbury booking made under these terms, regardless of where the customer is based, provided the service is performed in the UK. If any conflict arises between these Terms and Conditions and mandatory consumer rights or statutory obligations, the latter shall prevail to the extent required by law. By proceeding with a booking, you acknowledge that you have read, understood, and accepted these terms.