Man and Van Highbury Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Highbury provides removal, man and van, collection, delivery and related services. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Client means the person, firm or company requesting or paying for the services.

We, Us, Our means Man and Van Highbury, the provider of removal and man and van services.

Services means any removal, transport, man and van, delivery, collection, loading, unloading, packing or related services that we agree to provide.

Goods means any items, property or belongings that we agree to move, transport, handle or store in the course of providing the services.

Job means a specific booking or engagement for services on agreed dates and times.

2. Scope of Services

We provide man and van and removal services, including but not limited to domestic moves, small office moves, furniture transport, collections and deliveries, and related loading and unloading within our operational service area. Our service area may include Highbury and surrounding locations, subject to our availability and agreement at the time of booking.

The exact scope of each job, including addresses, dates, times, number of personnel, size of vehicle and any additional services such as packing, must be agreed at the time of booking and confirmed in our booking confirmation.

3. Booking Process

3.1 Booking request

You may request a booking by providing us with accurate information about:

a. Collection and delivery addresses

b. Access details at each address, including floor levels, lifts, parking restrictions and any known obstacles

c. The nature, quantity and approximate value of the goods

d. Preferred date and time of the job

e. Any special handling requirements.

3.2 Quotations

Any quotation we provide is based on the information you supply. Quotations are not binding if the information provided is incomplete, inaccurate or changes before or during the job. We reserve the right to amend the quotation or charge additional fees if the scope of work is greater than stated or if unforeseen difficulties arise.

3.3 Confirmation

A booking is only confirmed when we have accepted your request and you have accepted our quotation and any applicable terms, which may include a requirement to pay a deposit. Until confirmation is issued, availability cannot be guaranteed.

3.4 Changes to bookings

Any changes to the date, time, addresses, access conditions, amount of goods or services required must be communicated to us as early as possible. We will endeavour to accommodate reasonable changes but cannot guarantee availability. Changes may lead to an amendment of the price.

4. Prices and Payments

4.1 Pricing structure

Our prices may be calculated based on hourly rates, fixed quotes, distance, size of vehicle, number of movers, and any additional services requested. Any congestion charges, tolls, parking fees or similar charges incurred in the course of the job may be added to the final invoice.

4.2 Deposits

We may require a deposit to secure your booking. The amount and payment deadline for any deposit will be specified at the time of booking. Deposits are generally non-refundable except as set out in these Terms and Conditions or as required by law.

4.3 Payment terms

Unless otherwise agreed in writing, payment is due immediately on completion of the services on the day of the job. For longer or larger moves, we may require payment in advance or in staged instalments as stated in our quotation.

4.4 Late or non-payment

If payment is not made when due, we reserve the right to:

a. Withhold delivery or collection of goods until payment is received

b. Charge reasonable interest or late payment fees in accordance with applicable law

c. Recover any reasonable costs incurred in pursuing overdue amounts.

5. Cancellations and Postponements

5.1 Cancellation by the client

If you need to cancel or postpone a booking, you must inform us as soon as possible. The following cancellation charges may apply, unless otherwise stated in writing:

a. More than 72 hours before the scheduled start time: deposit may be retained, but no further charge

b. Between 24 and 72 hours before the scheduled start time: up to 50 percent of the quoted price may be charged

c. Less than 24 hours before the scheduled start time or on the day of the job: up to 100 percent of the quoted price may be charged.

5.2 Cancellation by us

We reserve the right to cancel or reschedule a job due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, illness, accidents or other operational issues. In such cases, we will notify you as soon as reasonably possible and either reschedule the job or refund any amounts paid for services not provided. We will not be liable for any indirect or consequential loss arising from such cancellation.

6. Client Responsibilities

6.1 Preparation of goods

You are responsible for ensuring that goods are properly packed, secured and ready for transport unless packing services are explicitly included in the booking. Fragile or valuable items must be clearly identified and appropriately protected.

6.2 Access and parking

You must ensure that suitable access is available at both collection and delivery addresses, including arranging any necessary permits or permissions for parking or loading. If access is restricted, unsafe or significantly more difficult than described at the time of booking, we may charge additional fees or, in extreme cases, refuse to carry out part or all of the job.

6.3 Supervision and presence

A responsible person must be present at the collection and delivery addresses for the duration of the job, unless otherwise agreed. This person must be authorised to give instructions, confirm items to be moved, and sign any job sheets or paperwork. If no one is present, we may suspend work and charge for waiting time or cancel the job and apply cancellation charges.

6.4 Prohibited and restricted items

You must not request us to move or handle any of the following without our prior express agreement:

a. Hazardous, illegal or dangerous goods

b. Explosives, weapons, ammunition or flammable substances

c. Live animals or plants requiring special conditions

d. Perishable foods requiring refrigeration

e. Items of exceptional value, such as jewellery, cash, important documents or artworks, unless declared and agreed.

7. Our Responsibilities

7.1 Reasonable care and skill

We will perform the services with reasonable care and skill, using appropriate vehicles and personnel, and will make reasonable efforts to complete the job within agreed timeframes. However, specified times for arrival or completion are estimates and not guaranteed unless expressly stated in writing.

7.2 Personnel conduct

Our staff will act in a professional manner and follow reasonable instructions given by you or your authorised representative, provided such instructions do not conflict with safety requirements, these terms or applicable law.

8. Liability and Limitations

8.1 Exclusions of liability for certain items

We will not be liable for loss of or damage to the following items unless we have expressly agreed in writing to move them and you have provided a description and value before the job:

a. Jewellery, watches, gemstones, precious metals or similar valuables

b. Cash, credit cards, vouchers or financial documents

c. Important documents, passports or certificates

d. Items of sentimental value whose value cannot be readily assessed.

8.2 Packing by client

Where you or a third party acting on your behalf have packed the goods, we will not be liable for damage arising from inadequate or unsuitable packing, incorrect assembly or disassembly, or concealed defects in goods or packaging.

8.3 Pre-existing damage

We are not responsible for any pre-existing damage, wear and tear or defects in goods or property. Our movers may point out visible damage but are not required to do so.

8.4 Indirect or consequential loss

We will not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity or inconvenience arising from delay, loss or damage, except where such exclusion is not permitted by law.

8.5 Overall limit of liability

Our total liability for loss of or damage to goods, and for any other loss arising out of any one job, shall be limited to a reasonable amount, taking into account the value of the goods moved and the price of the services, unless otherwise agreed in writing. If you require a higher level of cover, you may arrange your own insurance or ask us whether we can provide enhanced cover at an additional charge.

9. Claims and Complaints

9.1 Notification of damage or loss

You should notify us of any apparent damage or loss as soon as reasonably possible and, in any event, within 48 hours of completion of the job. Where possible, damage should be recorded on any job completion form or acknowledged at the time of delivery.

9.2 Evidence

You must provide reasonable evidence of any alleged loss or damage, including photographs, descriptions and, where required, proof of value or purchase. We may inspect the damage before agreeing any remedy.

9.3 Resolution

We will review your complaint and seek to resolve matters fairly and promptly. Remedies may include repair, replacement, a contribution to repair costs, or a partial refund, depending on the circumstances and within the limits of our liability.

10. Waste, Disposal and Environmental Regulations

10.1 Waste removal

We are not a general waste disposal company. We may, by prior agreement only, remove certain unwanted items as part of a move, but only where these can be lawfully transported and disposed of at authorised facilities. Additional charges will apply for any disposal or recycling services.

10.2 Prohibited waste

We will not collect, transport or dispose of hazardous waste, chemicals, asbestos, clinical waste or any materials that require specialist handling or licensing beyond the scope of our services. You are responsible for ensuring that such items are handled by appropriately licensed providers.

10.3 Compliance with regulations

All waste and unwanted items that we agree to remove will be handled in compliance with applicable waste management and environmental regulations. We reserve the right to refuse to take any items where we believe doing so may breach regulations or pose a risk to health, safety or the environment.

11. Delays, Waiting Time and Access Issues

11.1 Delays beyond our control

We are not liable for delays caused by events outside our reasonable control, including traffic, road closures, weather conditions, accidents, breakdowns, or delays caused by you or third parties. In such circumstances, we will make reasonable efforts to minimise disruption.

11.2 Waiting time

If our staff and vehicle are required to wait due to lack of access, delays in keys or paperwork, or unpreparedness of goods, we may charge for waiting time at our standard hourly rates.

12. Insurance

We may maintain appropriate business insurance in connection with our activities. However, you remain responsible for arranging your own additional insurance cover if you consider it necessary or if the value of your goods exceeds any limits of liability set out in these terms or agreed with us in writing.

13. Data Protection and Privacy

We may collect and process personal information such as names, addresses, and job details for the purpose of providing our services, administering bookings, handling payments and improving our operations. We will handle such information in a lawful and appropriate manner and will not share it with third parties except where necessary to provide the services, comply with legal obligations or with your consent.

14. Termination

We reserve the right to terminate or refuse to carry out a job if:

a. You fail to pay any required deposit or amounts due

b. You provide incorrect, misleading or incomplete information

c. Access conditions are unsafe or materially different from those stated

d. You or anyone at the premises behaves in a threatening, abusive or unlawful manner towards our staff.

In such cases, cancellation charges may apply as set out in these terms.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the services or any contract between you and us, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising in connection with these Terms and Conditions and the services we provide.

16. General Provisions

16.1 Entire agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us relating to the services and supersede any previous understandings or arrangements.

16.2 Severance

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.3 No waiver

Failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

16.4 Updates to terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that job. You are advised to review the latest terms before making a booking.

By confirming a booking with Man and Van Highbury, you acknowledge that you have read, understood and agree to these Terms and Conditions.